Support
Non-priority support (free)
Free non-priority support in public is available via the following channels only:
- GitHub issues
- GitHub discussions
- Slack (please do not raise issues on here, as they will likely be missed)
Requests for free support via e-mail will be ignored.
Priority support (paid)
Priority support packages are available to diagnose and resolve issues in a timely manner, in a 3rd line support capacity. This excludes:
- 1st and 2nd line support.
- Performing installation of the software.
- Configuration/integration with your identity provider or data storage.
- Backing up or restoring the software and/or data on your infrastructure.
- Keying, importing, converting, or manipulation of your data.
- Training on the operation and use of the software.
- Any changes made to the software by yourselves or a third party (i.e. you are running a fork of the software).
- Assistance and guidance related to diagramming/documenting your own software (see Visualising software architecture with the C4 model for a 1-day workshop to learn about the C4 model).
Support hours are Monday-Friday, 09:00-17:00 UK time, with the target response time varying based upon the support package. Support can be done via a combination of GitHub issues, e-mail, and Slack. We do not provide any support via telephone or video conference.
2024 pricing is as follows:
| Target response time | Price per year |
|---|---|
| 1 working day | £50,000 GBP |
| 3 working days | £25,000 GBP |
| 5 working days | £10,000 GBP |
Prices are per year, and cover a single on-premises installation (plus the Structurizr for Java library, Structurizr DSL and Structurizr CLI).