Non-priority support (free)

Free non-priority support is available via the following channels only:

Priority support (paid)

Priority support packages are available to diagnose and resolve issues in a timely manner, in a 3rd line support capacity. This excludes:

  • 1st and 2nd line support.
  • Performing installation of the software.
  • Configuration/integration with your identity provider or data storage.
  • Backing up or restoring the software and/or data on your infrastructure.
  • Keying, importing, converting, or manipulation of your data.
  • Training on the operation and use of the software.
  • Any changes made to the software by yourselves or a third party (i.e. you are running a fork of the software).
  • Assistance and guidance related to diagramming/documenting your own software (see Visualising software architecture with the C4 model for a 1-day workshop to learn about the C4 model).

Support hours are Monday-Friday, 09:00-17:00 UK time, with the target response time varying based upon the support package. Support can be done via a combination of GitHub issues, e-mail, and Slack. We do not provide any support via telephone or video conference.

2024 pricing is as follows:

Target response time Price per year
1 working day £50,000 GBP
3 working days £25,000 GBP
5 working days £10,000 GBP

Prices are per year, and cover a single on-premises installation (plus the Structurizr for Java library and Structurizr CLI).